The iPhone 12 lineup has been within the wild for somewhat over a month and is the primary technology of Apple’s smartphones to return with 5G help. But there appears to be a notable problem with the iPhone 12 dropping service unexpectedly (each 5G and LTE) and customers are seeing it occur most when driving or touring.

It’s unclear precisely how widespread the issue with iPhone 12 dropping protection is however over 500 folks have now chimed in that they’ve the identical problem as person joxesCA since they posted particulars concerning the problem on Apple’s boards again on the finish of October.

iPhone 12 dropping service unexpectedly

From a number of person accounts, it seems there may very well be a difficulty with how iPhone 12 is dealing with switching towers. Here’s what’s taking place:

Received my iPhone 12 Pro on Friday. Activated it on Saturday. Sunday I drove for 10 mns and after I arrive to my vacation spot I noticed no reception bars and No Service. And in the midst of the display screen in a gray field: Your iPhone just isn’t Activated.

The solely technique to get the connection again was to toggle Airplane mode to ON then OFF.

The iPhone had the mobile mode to 5G Auto. I switched it to LTE to check. And it was the identical.

So I resetted the community settings: similar problem and I resetted the iPhone as a brand new iPhone and reinstalled all the things from scratch (not from a saved backup): similar problem.

I drove my automotive and located the precise location the place the telephone misplaced the community. If the telephone misplaced the community it means I attain the tip of the protection space from a sure antenna. It appears to be like like one thing occurred with the telephone after I attain a zone lined by a brand new antenna.

I referred to as my operator they usually instructed me that all the things is sweet on their finish and I’ve the appropriate SIM card for a 5G machine.

I referred to as the Apple Tech Support they usually remotely put in on my telephone two profiles:

– Baseband and Telephony Logging

– CFNetwork Diagnostics

I used to be capable of replicate the problem after speaking to the Apple Tech and I used to be capable of submit the report.

I pushed somewhat bit the analysis and I discovered on Reddit lots of people speaking about the identical problem not solely on Verizon (my provider) but in addition on AT&T. Just use the title I typed and you can find the article.

I by no means had such problem with the 11pro.

Many others have shared they’re seeing the identical on Reddit with this thread on the iPhone 12 dropping service drawback seeing over 400 feedback. Users on Verizon and AT&T appear to be seeing the issue essentially the most however we’ve additionally heard from readers seeing the difficulty on T-Mobile.

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Redditor Professional_Title famous final month that Verizon’s government relations group was conscious of the problem:

EDIT 6 (11/9): I did find yourself getting a telephone name from government relations who confirmed with me the problem I used to be having and in addition confirmed that they haven’t any open alerts concerning the problem on the entrance finish. She then mentioned that she can be contacting their backend government group and might be calling me again in 24-48 hours concerning the outcomes on the investigation. Hopefully this leads them to let help reps know there’s an issue, as that’s essentially the most irritating half for me.

Have you skilled the identical drawback? Let us know down within the feedback!

Thanks, Wesley and Dan!

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